At Liberty Dental Clinic, we value your trust. Protecting your personal and health information is our top priority. We follow the UAE Federal Data Protection Law (PDPL), as well as the healthcare data standards of the Dubai Health Authority (DHA), Department of Health – Abu Dhabi (DOH), NABIDH, and Malaffi.

This Privacy Policy explains how we handle your information when you use our website, social media platforms, or our healthcare services.

1. Information We Collect

We may collect:

  • Personal details: Name, phone number, email, date of birth, address.

  • Health details: Medical history, diagnostic images (X-rays, CBCT, scans), prescriptions, and treatment notes.

  • Website & digital details: IP address, device type, cookies, browsing behavior.

  • Social media interactions: Information you share with us when you message, comment, or engage with our pages (e.g., Instagram, Facebook, Twitter).

2. How We Use Your Information

We use your information to:

  • Provide safe and effective healthcare services.

  • Book and manage appointments.

  • Maintain medical records as required by DHA, DOH, NABIDH, and Malaffi.

  • Respond to your inquiries via website or social media.

  • Share health updates, clinic news, and patient education through social media (with your consent if your case is shared).

  • Improve our website, services, and communication.

3. NABIDH & Malaffi Compliance

  • Dubai branch: Patient records are connected to NABIDH, the DHA’s unified health information system.

  • Abu Dhabi branch: Patient records are connected to Malaffi, the DOH’s health information exchange.

  • Your medical records may be securely shared through these platforms to ensure continuity of care across healthcare providers in the UAE.

4. How We Protect Your Information

  • Patient data is stored securely with encryption, firewalls, and access controls.

  • Only authorized staff and healthcare providers can access your records.

  • Social media communication is handled carefully, and sensitive health information is never requested or stored through public channels.

5. Sharing of Information

We may share your information only when necessary:

  • With your treating doctors and healthcare providers.

  • With DHA, DOH, NABIDH, and Malaffi for regulatory compliance.

  • With approved third-party providers (e.g., IT, hosting, backup) under strict confidentiality.

  • If required by UAE law.

We do not sell or trade your personal information.

6. Your Rights

You have the right to:

  • Access your personal and health records.

  • Request corrections to your information.

  • Withdraw consent for non-medical data use (e.g., marketing).

  • Request deletion of data, subject to DHA/DOH record retention laws.

7. Social Media Policy

  • By interacting with our social media pages, you may share certain information (comments, messages, likes).

  • We will never request sensitive medical information through social media. If needed, we will direct you to secure communication channels.

  • If we share patient stories or photos, it is done only with explicit written consent.

8. Cookies and Analytics

Our website may use cookies and analytics tools to improve performance. You may disable cookies in your browser settings, but some features may not work properly.

9. Updates

We may update this Privacy Policy to reflect new laws or regulations. The most recent version will always be available on our website.

10. Contact Us

For questions about this Privacy Policy or how your data is handled, contact us:

📍 Liberty Dental Clinic – Dubai | +971 4 395 5009 | info@lmg.ae
📍 Liberty Dental Clinic L.L.C. – Abu Dhabi  –  | +971 2 666 6820 | info@lmg.ae

Privacy Policy